Warranty

Submit A Warranty Claim with Ease

Experiencing an issue? Let us help. Fill out the form below to start your warranty claim process, and our team will handle the rest to ensure your satisfaction.

Step 1: Gather Necessary Information
- Take at least 3 clear photos of the issue (close-up, panoramic, and an image of the area affected).
- Prepare the following details:
  - Date of Installation
  - Description of the Issue
  - Full Name and Contact Information
Step 2: Complete the Claim Form
- Fill out the online claim form on the left.
- Attach the photos and include all necessary details in the “Describe the Issue” field.
Step 3: Submit Your Claim
- Double-check your information for accuracy.
- We’ll notify you via email about the next steps, including the resolution timeline.
Step 4: Review and Response
- Our team will review your claim within 5-10 business days.
- We’ll notify you via email about the next steps, including the resolution timeline.
Step 5: Claim Resolution
- If approved, we’ll send you an offer or schedule necessary service.
- Once completed, your claim will be finalized, and we’ll confirm closure.
Quick Tip:
For faster processing, ensure your photos are clear, and all required information is accurate.
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The Upgryd Warranty

Explore Our Warranty

At Upgryd, we take pride in the quality and craftsmanship of our products and services. To provide you with peace of mind, we offer comprehensive warranties that reflect our commitment to excellence and long-term customer satisfaction.

Crafted for Confidence, Built to Last
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At Upgryd, we take pride in the quality and craftsmanship of our products and services. To provide you with peace of mind, we offer comprehensive warranties that reflect our commitment to excellence and long-term customer satisfaction.
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Our Warranty Promise
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We stand behind every deck, railing, and accessory we install. Our warranty ensures that your investment is protected against material defects and workmanship issues, so you can enjoy your outdoor space without worry.

What Our Warranty Covers
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1. Material Defects
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‍ All materials used in our projects are backed by their manufacturer warranties. These warranties typically cover:
• Composite and PVC decking materials.
• Railings and lighting systems.
• Aluminum and vinyl pergolas.
• Skirting and under-deck systems.

2. Workmanship Guarantee
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‍ Our installation services include a 5-year workmanship warranty. This covers:
• Proper installation of all components.
• Structural integrity of the deck and railing systems.
• Alignment and functionality of accessories, such as lighting and skirting.

3. Manufacturer Warranties
‍ • We work with top-tier brands like Deckorators, Trex, Fiberon, TimberTech, and Wolf, whose products include warranties ranging from 10 to 50 years. Refer to individual brand documentation for specific terms.

Exclusions and Limitations

While our warranty is comprehensive, it does not cover:
• Normal wear and tear, including fading and minor surface scratches.
• Damage caused by improper maintenance, misuse, or external factors such as extreme weather, natural disasters, or acts of vandalism.
• Modifications or repairs performed by unauthorized parties.

‍How to Make a Warranty Claim
‍ 1. Contact Us • Reach out to us via our online form with details about your concern, including photos and a description of the issue.
2. Inspection • Our team will assess the issue to determine whether it qualifies under our workmanship warranty or the manufacturer warranty.
3. Resolution • We’ll work with you to address the issue promptly, either by repairing or replacing defective components.

Warranty Transferability

• Workmanship warranties are non-transferable and apply only to the original purchaser of the project.
• Manufacturer warranties may be transferable depending on the brand. Check specific terms for transfer eligibility.

Your Peace of Mind, Guaranteed

At Upgryd, our warranty is more than a promise – it’s our assurance that you’ll love your upgraded outdoor space for years to come. We’re here to support you every step of the way, even after your project is complete.

‍Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
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Upgryd Inc.
155 Willowbrook Blvd Ste 110 #6452
Wayne NJ 07470
admin@upgryd.com
(973) 791-9910

Thank you for trusting Upgryd with your personal information. We are committed to protecting your privacy.